Refund Policy
This policy explains how Sellmaxing handles cancellations, renewals, provider costs, billing errors, and refund requests.
Last updated: June 4, 2026
Trial before scaling
Sellmaxing is designed to be configured and tested before meaningful ad spend or production launches. Confirm the scout, store, creative, approval, and reporting workflow fits your business before scaling usage.
Subscription cancellations
You can cancel a paid plan through the in-app billing area or the payment provider portal when available. Cancellation stops future renewals and paid access usually remains available until the current billing period ends.
Disconnecting a store, deleting a product, pausing campaigns, or stopping agent use does not automatically cancel a subscription.
Refund eligibility
Monthly subscription payments are generally non-refundable after substantial agent usage, store launches, creative generation, campaign actions, or order workflows have been used.
We will review first-charge refund requests made within 7 days if the workspace has minimal usage and has not relied on generated launches, campaign actions, or operational outputs.
Provider and ad spend costs
Ad spend, store platform fees, supplier charges, payment processor fees, fulfillment costs, AI provider usage, and third-party subscriptions are separate from Sellmaxing fees and must be handled with those providers.
Billing errors
If there is a duplicate charge, incorrect plan charge, failed cancellation, or payment processing error, contact billing support with the account email, invoice ID, charge date, and workspace name.
How to request a refund
Email support@sellmaxing.com with the account email, workspace name, invoice ID, charge date, plan name, and reason for the request. We aim to respond within 3 business days.